The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs! | 
 enlarge | Author: Al Stubblefield
Publisher: Wiley
Category: Book
List Price: $24.95
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Rating:  6 reviews
Sales Rank: 33138
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 240
Shipping Weight (lbs): 1
Dimensions (in): 9.1 x 5.9 x 1
ISBN: 0471708909
Dewey Decimal Number: 362.10973
EAN: 9780471708902
ASIN: 0471708909
Publication Date: November 30, 2004
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Product Description
"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."—Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
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| Customer Reviews: Read 1 more reviews...
 Sounds good on paper, but....................... January 19, 2008
Very inspiring, yes. Alot of truth also, but to implement it, another story. I think one reason why it worked so well at Baptist hospital, was because of their faith-base. I really believe that's part of it. You go up against a mountain though when you try to light fires under people and they just don't catch. You can't make people to be motivated. It has to start at the top and work it's way down. Otherwise, you'll be frustrated and dejected.
The Baptist Health Care Journey August 6, 2007
0 out of 1 found this review helpful
I think there is much to learn from the culture Baptist Health Care has been able to create and sustain.
hard copy good... electronic copy very bad. April 13, 2007
0 out of 2 found this review helpful
Still waiting for the hard copy... the electronic copy was not useable. The idea is a good one the execution is not up to par. Most other eBook sites offer an option for Adobe (.pdf) format so it can be viewed while off line, Amazon does not. You can only view or print a single page at a time with Amazon, also not very useful.
 Fantastic book November 6, 2006
1 out of 1 found this review helpful
Great book, well written. Hard to argue with their results. Many practical ideas.
A great read. August 5, 2006
1 out of 2 found this review helpful
I enjoyed every page of their journey. It was fun to read and a great learning experience about how to truely engage your employees and help them behave as owners of the company.
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